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What are the setup fees and monthly costs involved?
There are no one time setup fees.The full rate charts for available hosting packages are shown on the Web Hosting pages.
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How do I set up my email?
Orbitspace.com web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel that comes with every Orbitspace.com web hosting package. This can be done by yourself, and without any assistance from the Orbitspace.com staff.
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How do I upload my files?
All Orbitspace.com web hosting packages allow the usage of FTP, Telnet, SSH, File Manager, MS FrontPage™, and other web development publishing programs, to upload files to your website.
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Is there a trial period or money-back guarantee?
Orbitspace.com offers a full One-Month trial period. No questions asked. If you are not happy for any reason, cancel your Orbitspace.com service within 30 days of signup and your full setup fee and monthly costs will be refunded. The only exception to a refund, is if you violate Orbitspace.com Terms of Service(TOS). Violations of the TOS usually are due to spamming, hacking, and illegal content.
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How fast are websites set up?
Your account is created instantly after filling out the sign-up form.
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Does my website get a control panel?
Yes. Every Orbitspace.com web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, chat rooms, mailing lists, pre-installed cgi scripts, databases, chat rooms, and much, much, more... Account control panels run on a Red Hat™ Linux backend, and feature email based features only. A demo of the control panel can be found here.
Username: demo
Password: demo
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How am I billed?
Orbitspace.com accepts payments via VISA/Mastercard. You can opt for recurring billing or make incremental monthly payments. Special arrangements can be made for custom billing requirements, such as PayPal etc. There are no contracts.
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How much assistance do you provide for my website?
Orbitspace.com will assist you with all support for services provided directly thru Orbitspace.com. Orbitspace.com will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. Orbitspace.com is not responsible for teaching you how to use another company's products. Example: Orbitspace.com will assist you with the settings for using MS Frontpage™, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. Orbitspace.com cannot even attempt to support all the thousands of software products on the market. Orbitspace.com is not responsible for assisting with your own programs and cgi scripts. If you choose to install your own programs and cgi scripts on your site, you are responsible fully for installing them. Orbitspace.com will provide support for any program or cgi script that we provide pre-installed with your web hosting package. Orbitspace.com is not responsible for designing, nor developing, your website, including HTML and/or images. Anything complicated relating to design/development is not the responsibility of Orbitspace.com
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What if the hardware fails?
Orbitspace.com stocks replacement parts for all servers. Orbitspace.com is always building new servers for our shared hosting clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. Orbitspace.com repairs all failed hardware promptly, to minimize any downtime caused by such.
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Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide fees in fine print, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. Orbitspace.com very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availability, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages.
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What is Cpanel™? Do you have a Demo?
CPanel™ is the brand name of the web browser control panel software that Orbitspace.com utilizes on its web hosting packages. A demo of the control panel can be found here.
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What happens if I decide to leave Orbitspace.com?
You are free to leave at any time.
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Does my website have their own IP number or is it shared?
This depends on the type of hosting packages you order. Orbitspace.com dedicated servers have the ability to utilize IP based, or IPless, virtual hosting configurations.
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What type of support do you offer? Average Response Time?
Orbitspace.com offers support to our clients 24/7/365 via email. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. The Orbitspace.com administration carefully monitors that the Orbitspace.com support staff maintains a fast response time, with courteous and helpful service.
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Can I have adult content on my website?
Yes, all LEGAL Adult content is permitted. And Absolutely No Child Pornography.
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What are your terms of service ?
The Orbitspace.com policy and service guidelines, are available here.
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How long have you been in business?
The company has been in business since September 19, 1998.
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Do you support International domain names and clients?
Orbitspace.com can host all international domains on its servers. Orbitspace.com can accept foreign clientele, just please be advised that all correspondence must be conducted in English. The client is responsible for handling the registration process of foreign domain name(s). This must be pointed to nameservers on the Orbitspace.com network as assigned, or you can use other nameservers and route the domain name to the IP address you are assigned. Orbitspace.com cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. Orbitspace.com will assist you however, with any technical information need to accomplish this.
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How do I transfer my domain name?
Orbitspace.com will send you instructions on how to do such yourself, including all necessary technical details. Clients may opt to not have Orbitspace.com handle the domain name transfer, or to delay doing such, as an option on the web hosting order form required for signup. If you decide to leave our server and Orbitspace.com has purchased your domain for you, administration transfer fees of $49.00 are due at transfer.
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What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurrence is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent if Orbitspace.com takes any action on your account.
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What if I want to upgrade my website?
You may upgrade your Orbitspace.com web hosting package at any time. You will be required to pay the difference in the setup fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new account package that you select. Transfers between operating systems (ie..Linux to Windows NT™) will require a setup fee to be paid.
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How is my website monitored?
Orbitspace.com maintains internal and external monitoring systems for every server in the Orbitspace.com Data Center. The servers are checked every 5 minutes via network monitoring software. Orbitspace.com monitors uptime as well as individual features and services running on each server. Orbitspace.com staff is notified via alarms, email, screen popups, and paging, if a problem occurs.
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What is the uptime?
Orbitspace.com strives to maintain a 99.5% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, nor "Acts of God". Our definition of "Act of God" includes; fire, flood, tornado, earthquake, telco fiber issues (ie...Verizon™ cutting a fiber line somewhere), backbone peering point issues (ie...UUnet™ having a router go down in Virginia that wipes out internet service for the entire East Coast), hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If Orbitspace.com fails to meet it's 99.5% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. Orbitspace.com does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for Orbitspace.com, and in turn would only negatively affect the service level Orbitspace.com provides to you. "Partial refunds for partial downtime" is our standard policy.
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What is your connectivity to the Internet?
The Network Operations Center is connected via a fiber connection to our backbone provider. Orbitspace.com utilizes a DS3, running at 45mbps thru Sprint™. A 2nd DS3, thru AT&T™ for redundancy. A third DS3, or an OC3, is connected thru Verizon. Orbitspace.com also peers (shares capacity) with major backbones, to exchange connectivity. The connection runs BGP4 (border gateway routing protocol) & SONET to maintain the speed and uptime. If one backbone line goes down, it will balance the load to the others. If one line gets congested, it will load balance the traffic. SONET technology is a high capacity, 100% fiber optic network deployed in a ring topology with a working, or "hot," path carrying data in one direction and a standby, or protect, path transmitting in the opposite direction around the ring. In the event of a fiber cut or service degradation, SONET equipment at the edge of each failing fiber segment isolates the failure and uses both working and standby fibers to create a new temporary ring. All of this happens within 50 milliseconds.
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Do you have battery backups and generators?
Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, our auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Network Operations Center. APC™, Tripp-Lite™, & Liebert™ UPS Systems provide the power backups, along with Kohler™ generator systems.
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What kind of security does the Orbitspace.com Data Center have?
The Orbitspace.com Data Center is a high security facility. Double metal security doors, with interior gating, protect the main entrance to the facility. The windows-less facility has advanced security, fire, temperature, and flood alarms, directly piped into the Security Monitoring Company via phone, cellular, and internet connections. A Scranton Police Station is less than two blocks away, and a Fire Station less than six blocks. A 16-camera digital video system monitors the interior and exterior of the Data Center. This video system is monitored internally at the facility and externally from the Orbitspace.com Sales/Support office. The video data is recorded live both on and off site, and stored for several months ahead. Visitors cannot gain access into the facility without employee escort. The physical servers and equipment area is secured from the visitor's area by huge metal doors, as well as metal sheeting and bulletproof glass walls. Armed guards are planned for the future, but not a necessity at this junction.
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What about software upgrades?
Orbitspace.com handles all software upgrades/patches on the shared hosting servers. We fully follow all trends in the industry, and monitor all support/bug announcement groups. If a new bug or security vulnerability is found, Orbitspace.com immediately upgrades our systems. Microsoft™ regularly release patches for the Windows™ based systems, and Orbitspace.com auto-updates the Linux systems every night from security patch websites. As new software is released, including new versions of operating systems, Orbitspace.com evaluates the new software. If the software's new version does not have any security issues, or bug problems, the upgrade is implemented.
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What if the server my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc... Orbitspace.com does not host such websites. If such materal is found on a Orbitspace.com server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. Orbitspace.com strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. Orbitspace.com runs security checks on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious, they are just playing or testing their abilities. If an individual attacks the whole Orbitspace.com Data Center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. Orbitspace.com also uses firewall technology to fend off most common methods of flooding and attacks to the network.
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How is extra bandwidth billed?
Orbitspace.com maintains software on every server and on the switches to monitor individual website usage and server-wide usage. Bandwidth is billed per Gigabyte (GB) over your monthly allocation, rounded up to the nearest Gigabyte. Usually between the 3rd and 5th of the month you will receive your bandwidth overage billing, if applicable, for the preceding month's usage.
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What is included in my website package?
Orbitspace.com provides full hardware, software, support, and system administration for your Orbitspace.com shared hosting solution. The software provided includes the operating system, ftp & email software, web server software, and a control panel. Orbitspace.com even includes free e-commerce shopping cart software. Everything you need to conduct business on the Internet, or maintain a personal website, is included in your Orbitspace.com hosting solution. Orbitspace.com will provide basic support on services/software that we provide you with your account. Orbitspace.com does not develop your website for you, nor provide tech support on how to use software products that we do not provide to your directly...even if we do support them. We are always more than willing to help you if we can though with external issues, time permitting...
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How many sites are currently running on per server?
Orbitspace.com does not have a set quantity of domains running on each machine. We find that ten domains can utilize more resources than 200 others. Orbitspace.com monitors each server's performance levels and attempts to maintain a low server load average and high cpu availability. As needed, Orbitspace.com will upgrade the hardware, to increase server performance. Individual domains that become to much for the server to handle, and utilize too much server resources, are moved to servers set up specifically for such resource intensive accounts.
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Why should I choose Orbitspace.com as my webhost?
Simple. Orbitspace.com maintains one of the most feature rich hosting packages on the market, so advanced that many hosting companies cannot compete. Orbitspace.com was one of the first hosting companies in the industry to offer high bandwidth packages (20GB+ per month) to the general public. Orbitspace.com offers Cpanel™ & WebHostManager™ on it's packages, the premier software in the business. Orbitspace.com offers a 30 day full money back guarantee for new clients that sign up...so you really cannot loose by selecting Orbitspace.com. Orbitspace.com has won several awards for providing some of the most complete hosting packages and support levels available.
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How do I get started?
Simple! Order you package here. You will receive details shortly afterwards about how to proceed with your new Orbitspace.com Web Hosting Account!
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